The personal of the hotel are very friendly and very helpful. The room is very clean. The breakfast is rich and diversified. They only missed putting shower gel next to the bath if you need to relax, there were only on the shower bath.
Reviewed by Claude a TripAdvisor traveler Lebanon 11th September 2023
I enjoyed my stay at the hotel! the hotel staff was very welcoming and helpful with any issue I had regarding my stay.
I arrived earlier than my booking and in return, I was provided a room to settle in with my kids until my room was ready.
I recommend requesting a top coat for the mattress as it was in my opinion stiff .
Reviewed by MunaAA a TripAdvisor traveler United Arab Emirates 24th August 2023
"Lovely stay and lovely staff"
We were amazed by the quality of this hotel. It’s beautiful and very clean. Staff were so kind and really took care of us. Breakfast is really nice and all you can eat on the all inclusive package. Lunch by the pool is really nice and great views by the pool. They have a lovely Italian restaurant on the 18th floor with some great views. Morgan’s is really good as being on the all inclusive package they have a separate menu but it is still very good! Also I was able to watch my team play in premier league which is arsenal.
We did have an issue with next door playing music really loud and spoke with the staff downstairs at 1am to complain and the manager Shakir and his staff Peggy and Amro really helped deal with the problem and moved me to another room which he upgraded us to a suite, which was amazing and so kind. We would highly recommend anyone to stay here as staff is lovely, great food, gym, pool and great location to get to everything, the Dubai mall, Burj khalifa and they even had a shuttle to sea world in Abu Dhabi, which Haris in the tourism area kindly helped set up for us to enjoy our days at Yas Island. If you are thinking of coming to Dubai this is the hotel to stay.
Reviewed by Marcomdl a TripAdvisor traveler 22nd August 2023
"Thanks from the heart"
Many thanks for the warm hospitality, we had very winderful short two days in celebration of my birthday.
Marilyn made us feel so special, honestly she is one of the reasons that let us always come back to the hotel.
Reviewed by a TripAdvisor traveler 22nd July 2023
"My go to hotel now"
We stayed in the hotel for 10 nights and honestly, it was amazing. The location is super good and the hotel is gorgeous and reasonably priced! The customer service was unlike any i’ve ever experienced before and you can really see that the hotel prioritises their visitors. Upon arrival, your bags are taken from you and brought to your room and everyone greets you with a smile. Check in was easy and the room was tidy and organised. We stayed in the room 915 and had breakfast included (i would recommend paying extra as the breakfast buffet was unreal) special shoutout to Kamal who was on the omelette bar and made my omlettes fresh for me every morning and Lukman who works in the lobby for chatting away with us as we waited for our uber to the airport. Thank you to all the staff in the hotel for an amazing stay, you were all gems from housekeeping to the salt & pepper team & obviously the amazing team in the lobby. I will absolutely without a shadow of a doubt book again with Al Bandar Rotana when I come to visit Dubai next. Thank you once again !
Reviewed by Sagal a TripAdvisor traveler United Kingdom 19th July 2023
Had a very great time at our stay in this hotel. Great breakfast, clean rooms, friendly stuff ( special thanx to Lukman!), felt very comfortable, pool with an excellent view. Could recommend it fully.
Reviewed by Kerstin a TripAdvisor traveler Germany 17th July 2023
"Like a dream "
I love the hotel appearance, rooms and are so clean view is good perfect on the swimming pool restaurants food is great also its live cooking so you can enjoy watching your food preparation how you like it , staff is very nice and helpful and i would like to give special thanks to Mr. Nour for his efforts and support he give us , for sure i will visit again
Reviewed by Sherif a TripAdvisor traveler United Arab Emirates 14th July 2023
"Great customer service"
It was a pleasant stay. Everyone did such an amazing job accomodating us starting from check-in, room service and even the our dining experience was great. I believe it was Marilyn who’s been really accommodating to us especially with our requests. She’s such an asset to this business. We truly enjoyed our stay and so grateful to the staffs for their amazing service. We will definitely come back and would 10/10 recommend this place to anyone that wants comfort and relaxation as well as good service 👍😊
Reviewed by Vee H a TripAdvisor traveler 9th July 2023
"Premium service every time"
Dear Mohammed Sonbol, your responding was impressive. Your manner came to assure the perfection of Rotana hotel. The harmony between staff and place is impressive.
Besides all other services like spa and Vanilla cafe
Reviewed by Ziyadh a TripAdvisor traveler Ras Al Khaimah 8th July 2023
"My Second Home"
I am using Al Bandar Rotana for the last 5 years now whenever I travelled to Dubai , it is not about the location , cleaning of the room , facility inside the Hotel which all are excellent indeed , it is because of the human , you feel the welcome from the main gate by the staff of the hotel , all are friendly and great , once I get my room , the welcome message back is there on the table from the management , their staff are coming from different nationality whom even remembered me during their national festival to offer me sweet when I was there in the hotel , so that is why it is my second home .
I will keep using it when ever is my next trip is .
Reviewed by Rashid S a TripAdvisor traveler Tunisa 7th July 2023
No negative point Hotels totally new build luxurious clean with receptionist very help full to assist not just for check in but for general info
Hamzeh (Solo Traveler) United Arab Emirates 25th March 2020. Source: Agoda
Exceptional Good: موظف الاستقبال المصري محمد قمة في الذوق والاحترام وجميع افراد طاقم الاستقبال ، بالاضافة الى نظافة المكان وحسن الاستقبال والضيافة
Nasser Saudi Arabia 23rd March 2020. Source: Booking.com
Fabulous and the pool was awesome Good: We had a lovely room very comfortable. The pool area was lovely and clean and the view was amazing. I did use the pool it was heated and got plenty of sun all day long.We used the Executive Lounge and the nibbles in the afternoon were lovely and in the evening we went back to the lounge between 6pm to 8pm for hot snacks and some lovely deserts and of course some drinks. I could not fault them atom and throughly recommend this Hotel
Bad: We liked everything so no complaints from us
Maureen United Kingdom 23rd March 2020. Source: Booking.com
تجربة مميزة Good: حسن التعامل ومستوى الغرف
Bad: لا شيء
Madhi Kuwait 23rd March 2020. Source: Booking.com
Alles gut Hotel: Wir haben ein Zimmer für drei Personen gebucht. Leider mussten wir erst einmal ein drittes Bett ordern und Bade- und Handtücher für drei Personen.
Aber ansonsten war alles Bestens.
Carolin (City) 22nd March 2020. Source: HolidayCheck
Good Good: Comfort attention and hopitality
Bad: Food service could of been more varied
Jobb United Kingdom 22nd March 2020. Source: Booking.com
Hotel ist zu empfehlen Good: Es war alles perfekt. Sauberkeit, Betten, Frühstück prima. Besonders der Zimmerservice von Imran ist hervorzuheben.
Bad: Der Service im Restaurant „Salt and Pepper“ ist wirklich schlecht. Personal ist total überfordert.
Arup Germany 21st March 2020. Source: Booking.com
Amazing stay with good food and exceptional staff Good: We were upgraded to a creek view suite. Staff were amazing and we received a cake and the room was decorated for our 30th wedding anniversary. We had a Rotana room which was definitely worth it and enjoyed sitting out in the evening with superb canapés and a glass of wine. Breakfast was good with a great selection of delicious food. The hotel was close to the attractions and thoroughly enjoyed walking down the road and onto the water taxi and wandering round the souls. Will definitely return.
Jackie United Kingdom 19th March 2020. Source: Booking.com
Exceptional Good: La chambre, la vue, le dîner en chambre, la piscine
Loic France 17th March 2020. Source: Booking.com
環境不錯 就在運河邊上 早餐比較豐盛 服務員也很熱情
TAO (Business Travelers) China 17th March 2020. Source: Ctrip
Good Good: النظافه والهدوء وموضف الاستقبال المصري الاخ احمد
Bad: سعر الافطار والنادي الصحي كان غالي
Assi Saudi Arabia 16th March 2020. Source: Booking.com
Exceptional Good: عجييييييب ما قول غير ان ولا غلطه ماشاءالله❤️
Aisha France 16th March 2020. Source: Booking.com
Very Good Good: Ruim en toch rustig . Nooit gezien ontbijtbuffet ...
Geert Belgium 16th March 2020. Source: Booking.com